In this week’s Madaket Minute, we’re talking about provider directories. No, not just a list. It’s the start of someone’s care journey. When was the last time you checked if yours actually worked?
Patients struggle to find providers who are really in-network and accepting new patients. Even insurance employees can’t trust their own apps.
Let’s get real, if your data’s off, so is the patient experience. It affects everything from scheduling to price transparency.
Here’s the fix: Eliminate the stress of inaccurate data for good and, as a bonus, be NSA-compliant in 120 days.
Make the most of your Madaket Minute—fix the data, fix healthcare.
Read the video transcript below and subscribe to Madaket Health on YouTube.
Video Transcript:
Everything is predicated upon a single source of truth and really accurate, clear, concise, fresh provider data. And its garbage in, garbage out, and it flows all the way downstream.
I’d encourage everyone to look at your own member-facing directory, if that’s something that you have, and view it from the eyes of a patient. And see how easy it is from a GUI, a UX experience, to schedule a visit at a provider that is accepting new patients during the accurate office hours in the plan that you want to participate in. Chances are, it’s not as easy as you hope, need, would want.
I’ve heard it on a number of regulatory calls here with WEDI and the provider work sub work group, where the payers are saying I have the app on my phone for our insurance plan, and it says in our own plan that that provider is in network, and then we go to that office and the provider is not in network. And I work for the company. Most patients don’t work for large carriers from that standpoint.
View it from the patient’s experience. What Brian’s identifying was with their network and the experiences people were having both internally and externally, is not isolated.
We hear it all the time. And that’s the part that is actually going to then feed the GFEs, the price transparency. Because you have to make certain that that provider is who they are, practicing where they are, in which networks you can actually effective a good faith estimate in that capacity.
We can have you compliant with NSA around provider data in 120 days, and you will never have to worry about it again.
Make the move to Madaket Health
